Refund and cancellation policy

Version 1 · effective 31 October 2026 · Terms · Privacy · Refunds · Rules · Risk disclosure

The short version.

You can cancel a paid plan at any time and it stays active to the end of the period you paid for. Refunds are given where the law requires, and in the cases below.

Draft: paid plans are not switched on yet. This must be reviewed by a lawyer and matched to the payment provider's rules before the first charge. Items in [brackets] must be filled in.

Free week and free plan

New accounts get seven days of the Pro plan, then move to the Free plan. No card is taken for this and nothing renews by itself.

Cancelling

Plans are [one-time purchases for a fixed period, or subscriptions: choose one before launch]. If a plan renews automatically, you can turn renewal off under Account at any time, and you keep access until the end of the paid period. If it is a one-time purchase, nothing renews and you do not need to cancel.

Refunds

Within [7] days of a first purchase: ask for a full refund if you have not used the paid features heavily.
Charged by mistake or twice, or the service did not work as described: we will refund or fix it.
After that: payments are not refunded for time already used, except where the law gives you that right. Nothing here limits consumer rights that cannot lawfully be excluded.

How to ask

Write to info@bullandbear.markets from the email on your account with the payment reference. We aim to answer within [2] working days, and refunds go back to the original payment method within [7 to 10] working days after approval.

Tax

Prices are in Indian rupees and [include or add GST, to be confirmed with an accountant]. A tax invoice is available for every payment.